![]() Nothing on my keyboard works except the sleep button which does actually send the computer into sleep mode. Mouse moves the pointer, tryed clicking everywhere on screen - nothing He then tells me it is nothing to do with what he'd instructed me to do and tells me to contact the PC OEM and hangs up, leaving me with an issue that is clearly a known microsoft problem. He tells me to hit F8, boot in safe mode (no joy) and then with last known good configuration. Horrified, I tell the tech support guy what has happened. After attempting to install the update (which failed!!), and subsequent re-boot I get the the black sceen with mouse pointer. ![]() We then start in safe mode, disable nearly everything in startup and services then reboot as normal. They get me to delete various temporary files as well as renaming certain folders to. So I'm on the phone with microsft tech support trying to install a vista update which fails everytime.
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